Frequently Asked Questions

The minimum deposit at 201 pub is ₱100 for most payment methods including GCash and PayMaya. This low minimum makes 201 pub accessible to players of all budgets. There is no maximum deposit limit for standard accounts, though higher deposits may require additional verification in line with our AML compliance obligations. All deposits are processed in Philippine Peso (PHP).

Deposits via GCash and PayMaya are credited to your 201 pub account instantly — usually within seconds of completing the transaction. Online bank transfers via BPI, BDO, and Metrobank are typically processed within 5 to 15 minutes during banking hours. If your deposit has not appeared after 30 minutes, please contact our support team with your transaction reference number and we will resolve it promptly.

To withdraw your winnings, log in to your 201 pub account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm. The minimum withdrawal amount is ₱200. GCash and PayMaya withdrawals are typically processed within 15 to 30 minutes. Bank transfers may take up to one business day. Your account must be fully KYC-verified before withdrawals can be processed.

201 pub does not charge any fees on deposits or withdrawals. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the nature of the transfer. We recommend checking with your payment provider for their applicable charges. Any fees charged by third-party payment processors are outside of 201 pub's control.

Withdrawals may be delayed for several reasons: your KYC verification may be incomplete or pending review; you may have an active bonus with remaining wagering requirements; or your withdrawal may have been flagged for a routine security review. In all cases, our team will notify you via email. If you have not received any communication and your withdrawal has been pending for more than two hours, please contact support with your withdrawal reference number.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer at 201 pub.

Most bonuses at 201 pub are claimed automatically when you make a qualifying deposit. Some promotions may require you to enter a promo code during the deposit process. You can find active promo codes in the Promotions section of your account dashboard or in promotional emails sent to your registered address. If you believe you have missed a bonus you were entitled to, contact our support team within 48 hours of the qualifying deposit.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of bonus offers in your Account Settings under Bonus Preferences. You can also contact our support team to have bonuses removed from your account. Note that once a bonus has been accepted and wagering has begun, it cannot be reversed.

Yes, 201 pub rewards loyal players through a tiered loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher-tier players enjoy benefits such as faster withdrawal processing, dedicated account managers, exclusive promotions, and higher deposit and withdrawal limits. Details of the current loyalty programme tiers and point earning rates are available in the Promotions section of your account.

Yes. All games at 201 pub use certified Random Number Generator (RNG) technology that has been independently tested and audited for fairness. Our game providers are licensed and regulated, and their RNG systems are regularly reviewed by third-party testing laboratories. Live casino games use physical cards, wheels, and dice operated by trained dealers in a controlled studio environment, providing an additional layer of transparency and fairness.

Absolutely. The 201 pub platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile interface is designed to be smooth and responsive, so whether you are playing slots on your commute in EDSA traffic or catching a live baccarat game from Cebu, the experience is seamless. A dedicated mobile app may also be available — check the platform for the latest download options.

Minimum bet amounts vary by game. Most online slots allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically have minimum bets starting from ₱50 to ₱100 depending on the table. Bingo tickets start from ₱5. High-roller tables with higher minimum and maximum bets are also available for experienced players. Bet limits for each game are displayed clearly before you start playing.

BetterLive Live is 201 pub's premium live dealer gaming section, featuring real-time games streamed from professional studios with Filipino-speaking and multilingual dealers. BetterLive Live offers an immersive casino experience from the comfort of your home, with games including live baccarat, live roulette, live blackjack, and exclusive game show-style titles. It is designed to replicate the excitement of a physical casino floor while being fully accessible online.

201 pub is fully compliant with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines. Your personal data is collected only for the purposes of account management, KYC verification, and regulatory compliance. We do not sell or share your data with unauthorised third parties. You have the right to access, correct, and request deletion of your personal data. For full details, please read our Privacy Policy.

If you suspect that someone has accessed your 201 pub account without your permission, change your password immediately using the Forgot Password function, then contact our support team via live chat or at [email protected]. Our security team will review your account activity and take appropriate action, which may include temporarily freezing the account while the investigation is ongoing. Never share your login credentials with anyone, including people claiming to be 201 pub staff.

Yes. 201 pub supports two-factor authentication (2FA) via SMS OTP to your registered Philippine mobile number. We strongly recommend enabling 2FA in your Account Security Settings to add an extra layer of protection to your account. With 2FA enabled, even if someone obtains your password, they will not be able to log in without access to your registered mobile number.

You can set deposit limits, loss limits, and session time limits directly from your Account Settings under the Responsible Gaming section. Limits can be set on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to protect you from impulsive decisions. We encourage all players to set limits that reflect their personal budget and entertainment goals. For more information, visit our Responsible Gaming page.

If you feel that your gaming has become a problem, you can request a self-exclusion from your Account Settings under Responsible Gaming > Self-Exclusion. You can choose a minimum exclusion period of six months or opt for permanent exclusion. During self-exclusion, your account will be suspended, you will not receive any promotional communications, and you will not be able to re-register. Self-exclusion cannot be reversed during the elected period. You can also contact our support team to initiate self-exclusion immediately if needed.

Several resources are available for Filipino players who need support with problem gambling. PAGCOR maintains a responsible gaming programme and player exclusion registry. The National Center for Mental Health (NCMH) provides counselling services and can be reached through the DOH mental health hotline. Gamblers Anonymous Philippines holds peer support meetings in Metro Manila, Cebu, and Davao. Our own responsible gaming support team is also available 24/7 — contact us at [email protected]. For full details, visit our Responsible Gaming page.

If a game disconnects or freezes during an active round, 201 pub's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off, or the round will be settled based on the outcome that was determined at the time of disconnection. If you believe a disconnection has resulted in an incorrect outcome or missing funds, contact our support team with the game name, date, time, and approximate bet amount for investigation.

Slow loading can be caused by several factors: a slow or unstable internet connection, an outdated browser, accumulated browser cache and cookies, or temporary high traffic on the platform. Try the following steps: clear your browser cache and cookies, switch to a different browser, check your internet connection speed, or try connecting via a different network (e.g., switch from mobile data to Wi-Fi or vice versa). If the issue persists, it may be a temporary platform maintenance window — check our social channels or contact support for updates.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us through the following channels: Live Chat — available directly on the 201 pub platform for the fastest response; Email — send your query to [email protected] and we will respond within a few hours. Our team is fluent in both English and Filipino, so feel free to write in whichever language you are most comfortable with.